Refund and Return Policy

REFUND AND RETURN POLICY

• Veloara Luxury Legacy Pvt. Ltd. (Veloara) wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

• Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

 

Refund Policy

  • Veloara Luxury Legacy Pvt. Ltd. (Veloara) is not responsible for any damage after the delivery of the products. 
  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made. 
  • In case of a refund to be claimed, kindly contact our customer care on +919335999992 or write to us on veloaraluxury@gmail.com with the necessary images and videos related to your claim with subject line “Refund For”.
  • In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
  • Contact the customer care team on +919335999992 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
  • The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. 
  • Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
  • A claim of refund should be made within 24 hours of order delivery with the aforementioned details. 
  • If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Veloara Luxury Legacy Pvt. Ltd. (Veloara).
  • Veloara Luxury Legacy Pvt. Ltd. (Veloara) will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

 

Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.

• The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product 

 

Cancellation Policy

 

  • Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
  • A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
  • Orders cannot be cancelled once shipped from the warehouses and an amount of 75₹ (for only India) will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

 

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND (E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT, RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.

 

What products can NOT be returned?

(a) Items that have been used, worn, washed or soiled;

(b) branded items, once the seal has been broken, cannot be returned unless we give you compensation.

(c) Consumable products, once the seal has been broken, cannot be returned unless we give compensation (Imported Products and Beard massage oil.)

(d) Bulky items like a bunch of caps, big wooden nalain, big hanging, and wall decorating.

(e) Caps which you have ordered wrong sized can’t be returned.

(f) products which is ordered in sale or discounts.





Conditions for returning products

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc.
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.

 

FAQ’s

Q.1) After acceptance of cancellation/refund how long would it take to receive back my funds?

  • Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
  • In case of a COD order, refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance.
  •  Veloara Luxury Legacy Pvt. Ltd. (Veloara) will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

 

Q.2) Does the policy cover opened/used products?

  • No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items. The necessary images and videos related to your claim with subject line “Refund For”.

 

Q.3) How can I cancel my order in case I placed it by mistake?

  • For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours, also you can reach out to  customer care on +919335999992 or write to us on veloaraluxury@gmail.com

 

Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.